How can we help you today?

Track Your Order

Enter your order reference below to see its current status.

Where to Find Your Order Reference

• Check your email inbox — the order reference starts with T (e.g., T828989858942451)
• It appears on the order confirmation page after checkout
• If you can't find it, contact us on WhatsApp with your email and order date

Delivery Times

• Lagos: 1–2 business days
• Abuja & Port Harcourt: 2–4 business days
• Other States: 3–7 business days
• Remote Areas: 5–10 business days

Place an Order

Shopping with iShop is quick and easy. Follow these steps:

Payment Options

We offer multiple secure ways to pay for your order:

• Debit/Credit Cards — Visa, Mastercard, Verve
• Bank Transfer — Direct transfer from your bank
• USSD — Quick payment via your bank's USSD code
• Bank Account — Direct account payment via Paystack
• OPay, PalmPay — Wallet payments supported

Cancel an Order

Changed your mind? You can cancel within a short window after ordering.

• Orders can be cancelled within 2 hours of placement, provided they haven't shipped
• Once an order has been dispatched, cancellation is no longer possible
• To cancel, contact us immediately on WhatsApp or email help@ishop.com.ng
• If payment was already made, a full refund will be issued within 3–14 business days

Returns & Refunds

We want you to love every purchase. If you don't, we're here to help.

Return Policy

You can return any product within 7 days from the delivery date if:

• You received the wrong item
• The item is damaged or defective
• The item does not match the product description
• You changed your mind (item must be unopened with factory seal intact)

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

• Underwear, swimwear, and lingerie
• Cosmetics and fragrances (if opened)
• Digital products (software, e-books, courses, templates) once downloaded
• Items damaged after delivery or used/worn

Refund Timeline

• Approval Time: 1–3 business days after we receive and inspect your return
• Refund Processing: 3–14 business days depending on your payment method
• Card Payments: refunds appear on your statement as "RFND iShop"
• Bank Transfers: credited directly to your account
• Paystack Payments: refunded to the original payment method

Request a Return

Fill this form to start a return. We'll respond within 24 hours with next steps.

Frequently Asked Questions

Answers to the questions we hear most often.