Help Center – iShop

Place an Order

Shopping with iShop is quick and easy. Follow these steps:

1

Browse Products

Explore our wide range of electronics, fashion, beauty, and digital products.

2

Add to Cart

Click "Add to Cart" on any product you wish to purchase.

3

Checkout

Proceed to checkout and enter your delivery details.

4

Pay Securely

Complete payment via Paystack — cards, transfers, USSD supported.

Payment Options

We offer multiple secure ways to pay for your order:

Debit/Credit Cards — Visa, Mastercard, Verve
Bank Transfer — Direct transfer from your bank
USSD — Quick payment via your bank's USSD code
Bank Account — Direct account payment via Paystack
OPay, PalmPay — Wallet payments supported

🔒 Secure: All payments are processed through Paystack, one of Africa's leading payment platforms. Your card details are never stored on our servers.

Track Your Order

Stay up to date with your order status at every step.

You will receive an email confirmation as soon as your order is placed
A second email confirms your order has been shipped with tracking details
You can also check your order status from your Account Dashboard
For urgent enquiries, contact us on WhatsApp: +234 811 480 8088

Delivery Times

Lagos: 1–2 business days
Abuja & Port Harcourt: 2–4 business days
Other States: 3–7 business days
Remote Areas: 5–10 business days

Cancel an Order

Changed your mind? You can cancel within a short window after ordering.

Orders can be cancelled within 2 hours of placement, provided they haven't shipped
Once an order has been dispatched, cancellation is no longer possible
To cancel, contact us immediately on WhatsApp or email help@ishop.com.ng
If payment was already made, a full refund will be issued within 3–14 business days

Returns & Refunds

We want you to love every purchase. If you don't, we're here to help.

Return Policy

You can return any product within 7 days from the delivery date if:

You received the wrong item
The item is damaged or defective
The item does not match the product description
You changed your mind (item must be unopened with factory seal intact)

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

Underwear, swimwear, and lingerie
Cosmetics and fragrances (if opened)
Digital products (software, e-books, courses, templates) once downloaded
Items damaged after delivery or used/worn

How to Return an Item

1

Contact Us

Email help@ishop.com.ng or WhatsApp us with your order number.

2

Get Approval

Our team reviews your request and provides return instructions.

3

Package the Item

Ensure all accessories, packaging, and bundled gifts are included.

4

Ship It Back

Drop off at the pickup location we provide. We'll confirm once received.

Important: For electronic items, please remove passwords and delete personal data before returning. Items with security locks cannot be processed.

Refund Timeline

Approval Time: 1–3 business days after we receive and inspect your return
Refund Processing: 3–14 business days depending on your payment method
Card Payments: refunds appear on your statement as "RFND iShop"
Bank Transfers: credited directly to your account
Paystack Payments: refunded to the original payment method

Frequently Asked Questions

Answers to the questions we hear most often.

How long does delivery take?

Delivery depends on your location: Lagos 1–2 days, Abuja & PH 2–4 days, other states 3–7 days, remote areas up to 10 business days.

Can I pay on delivery?

Currently, we accept online payments only via Paystack. Cash on delivery is coming soon.

Is my payment secure?

Yes. All payments are processed by Paystack using bank-grade 256-bit encryption. iShop never sees or stores your card details.

What if I receive a wrong or damaged item?

Contact us immediately on WhatsApp or email help@ishop.com.ng. We'll arrange a free return and issue a full refund or replacement.

How do I know a product is authentic?

Every product on iShop is sourced from verified sellers and authorized distributors. We conduct quality checks before shipping.

Can I change my delivery address after ordering?

Yes — if the order hasn't shipped yet. Contact us immediately via WhatsApp to update your address.

What if I'm not available to receive the delivery?

Our delivery partner will attempt redelivery up to 3 times. If all attempts fail, the order is returned to our warehouse and we'll contact you to arrange pickup or reshipping.

Do you offer refunds for delivery fees?

If the return is due to our error (wrong, damaged, or missing item), we refund delivery fees. For change-of-mind returns, delivery fees are non-refundable.

Can I exchange a product instead of returning it?

We don't offer direct exchanges. Please return the item for a refund and place a new order for the product you want.

How do I reach customer support?

We're available 24/7 via WhatsApp (+234 811 480 8088) or email at help@ishop.com.ng. Average response time: under 1 hour.

How can we help you today?

Returns & Refunds

Payment Options

Track Your Order

Cancel an Order

FAQs

Live Chat

Place an Order

Browse Products

Add to Cart

Checkout

Pay Securely

Payment Options

Track Your Order

Delivery Times

Cancel an Order

Returns & Refunds

Return Policy

Items That Cannot Be Returned

How to Return an Item

Contact Us

Get Approval

Package the Item

Ship It Back

Refund Timeline

Frequently Asked Questions

Still need help?